Privacy Policy

Introduction:

Last updated on September 19, 2024

Your Privacy is of paramount importance to us. We are committed in safeguarding your privacy and protecting your Personal Data including sensitive information that we may hold. This Privacy Notice outlines our capabilities in how we handle your Personal Data that we collect, process, and further inform you the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.

Throughout this document, the terms “we”, “us”, “our” & “ours” refer to Harita Insurance Broking LLP. And the terms “you”, “your” & “yours” refer to YOU (the individual whose Personal Data we are referring to).

What Personal Data Do We Collect, Store and Process?

Categories of personal data that we may collect store and process are as follows:

  1. Identity & Contact data. (for e.g. name, address, contact number, email address, date of birth, signature, pin code).
  2. Personal identification number. (for e.g. PAN, Aadhaar number). iii. Sensitive Personal Data (for e.g. health details etc.)
  3. Financial details. (for e.g. Banking details, insurance details etc.).
  4. Educational & Professional data. (For e.g., Education, Profession, Employment Type, work experience, Income, Performance History.)
  5. Generated Data (for e.g. usage analytics, logs).
  6. Communications details (for e.g., communication done through emails)
  7. Business information (for e.g. dealership name, dealership code, business type, vehicle type)

Where Do We Collect Your Personal Data From? 

We collect your personal data in the following ways:

  1. When you use our portal for onboarding process, or you fill in an offline form for registration
  2. When you visit our website and use the “contact us” facility to reach us.
  3. When you have directly or indirectly browsed through our product offerings at various other third-party sources that have exclusive tie-in arrangements with us.
  4. When you interact with us via our websites, or mobile applications, third-party applications for to know our services including customer support.
  5. When you interact with our marketing team.
  6. When you apply for a job at Harita Insurance Broking LLP.
  7. When we onboard you as an employee and during your subsequent interactions with us as an employee.

How Do We Use Your Personal Data?

We use your Personal Data for the following purposes: 

  1. If you express interest in our services or are a potential customer, we, collect and share your personal data with our team, who in turn will contact you to provide information on products and services.
  2. If you are Motor Insurance Service Provider or Designated Person or Point of Sale person, we collect and use your personal data for following purposes.
    1. For onboarding and registration process.
    2. To authenticate your identity and create an account on our applications or portals that you may intend to use.
    3. To communicate with you regarding existing products and services, including notifications of any alerts or updates.
  3. If you are an existing customer, we collect your Personal Data for the following purposes:
    1. To respond to or communicate with you about the products and services availed by you.
    2. To obtain feedback and handle enquiries and complaints.
    3. To share information about other products and offerings.
  4. If you are a potential employee or an existing employee, we collect and process your personal data for the purpose of processing your application or for employment purposes.
  5. If you are a vendor, we collect your personal data for the onboarding process, billing, and communication purposes.
  6. We also collect your personal data for:
    1. To evaluate, develop, and improve our services.
    2. To obtain feedback and handle enquiries and complaints.
    3. To comply with legal or regulatory requirements.

On What Legal Grounds Do We Process Your Personal Data?

We process your Personal Data by relying on one or more of the following legal grounds:

  1. You have consented to us process your Personal Data for specified reasons.
  2. You have voluntarily provided your Personal Data to us for specified reasons. (e.g., to communicate with you regarding existing products and services availed by you).
  3. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.

Where the processing is based on your consent, you have the right to withdraw your consent at any point
in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be
communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering
our products and services to you. You may withdraw your consent by contacting us using the details
specified in the ‘Contact Us’ section.

Who Do We Share Your Personal Data With?

We may disclose your Personal Data to:

  1. Our parent company, affiliates and group companies for operational and business purposes.
  2. Third Party Service Providers who work for us that provide services or products to us.
  3. To any persons, including insurers and lenders who supply benefits or services to the individual

We may also share your Personal Data under the following circumstances:

  1. To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
  2. When necessary, to our regulatory bodies and auditor
  3. To fraud prevention agencies where required
  4. If we are acquired by or merged with another company.

How Do We Secure Your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure
that appropriate physical, technical, and managerial safeguards are in place as prescribed under
applicable laws such Information Technology Act 2000 (as amended from time to time) to protect
your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our
employees about the importance of maintaining the privacy and security of your Personal Data. We
ensure that the third parties with whom we share your Personal Data under appropriate contracts take
appropriate security measures to protect your Personal Data in line with our policies.

How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy
Notice and for legal or regulatory reasons.

How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data.. We use the data collected
from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your
website experience and to provide better user experience and website functionalities.

What Are Your Privacy Rights?

You have certain rights regarding your Personal Data that is with us, and we commit to providing you with
them.

If you wish to make a request to exercise any of your rights, you can contact us using the details in
the ‘Contact Us’ section of this Privacy Notice.

How Do We Keep This Notice Up to Date?

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes
we may make to this Privacy Notice in the future will be posted on this page. When we post changes to
this Privacy Notice, we will revise the “last updated” date.

Limitation of Liability

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special,
consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill,
data, information, or other intangible losses (even if we have been advised of the possibility of such
damages), arising out of this Privacy Policy.

Governing Law, Jurisdiction and Dispute Resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of
conflict of laws. However, if you have a dispute resolution mechanism available under the laws
applicable in India, that mechanism shall be the primary method for resolving the dispute. In the
absence of such a mechanism, all disputes, differences, claims, controversies and the like, which may arise
between the parties to this Privacy Policy, including construction, meaning or operation or effect of the
same shall be referred to sole arbitration of an arbitrator to be nominated by the [Madras Chambers of
Commerce and Industry] MCCI Arbitration, Mediation and Conciliation Centre (MAMC), at the request of
the authorized signatory of either Harita Insurance Broking LLP or yourself, as the case may be, and such
arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act,
1996, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and
Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai. The
Award passed by the Arbitrator shall be final and binding on both the Parties.
For any interim relief, the courts in Chennai shall have exclusive jurisdiction.

How Do You Contact Us?

For any further queries and complaints related to privacy or exercising your rights, you could reach the

For queries or grievances related to privacy, please write to the Data Privacy Office at the following
address: privacy@haritaib.com.

For general grievances, please contact the Grievance Redressal Officer at principalofficer@haritaib.com.

Business Address:
Harita Insurance Broking LLP.

Regd. & Corp. Off. First Floor, Fagun Towers,
Door No.74, Old No. 26, Ethiraj Salai,
Egmore, Chennai – 600 008, Tamil Nadu
Ph: 044 – 4787 7806
Identification Number: AAH – 5778,
IRDAI License Number 623.